Administrator – Desktop Support

  • Full Time
  • Pune

Key skills required for the job are:

  • EUC Admin-L2 (Mandatory)

As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24×7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager

Minimum work experience:1 – 3 Years

Provide accurate and timely solutions to end user computing problems to ensure our end-user experience is of the highest quality

– VIP and Executive desktop support including mobile device

– Provide end user training and documentatio

– Evaluate, select and manage technical solutions to meet the business requirements

– Provide technical support to assist in the resolution of end user related incidents

– Provide technical support for escalated issues as require

– Ensure audit and compliance protocols are reviewed and complied wit

– Provide technical input into Crisis/Incident Management, DRP, BCP and annual audit process

– Ensure procedural documentation is maintained and updated accordingl

– Any service requests or incidents must be  responded to within Service Levels and resolved as soon as possible

– If the error cannot be resolved, it must be escalated to software and hardware vendors in a timely manner

Key Skills

– 5 years experience in the design, implementation and support of end user IT infrastructure systems

– 5 years IT experience with end user services in a mission critical financial services environment

– Experience supporting an Enterprise environment preferably within manufacturing industry

Roles & Responsibilities:

Minimum Experience Required: 1-3 YEARS
Mandatory Skills: EUC Admin EUC Admin, Desktop Support, Infra Administration and Maintenance
Desirable Skills:
Language Skills: English Language

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